Blog
Notes on designing complex software
Practical guidance for founders and product teams on redesigns, design hiring and the details of B2B and AI product UX.
How much does a SaaS product redesign cost?
Scope sets the price. How workflows, roles, states, research and implementation drive the cost of redesigning a SaaS product, and how to compare quotes fairly.
Pricing
7 min read
In-house designer, agency or embedded design partner: which should you choose?
When each way of resourcing product design fits, how they differ on continuity, context and cost structure, and what to ask any provider before you sign.
Design resourcing
6 min read
SaaS UX audits: what to review and what you should get back
How to bound a UX audit around a real task, what to review in a B2B product, how a useful finding is written, and what an audit can and cannot tell you.
UX audits
6 min read
How to scope a SaaS redesign without rebuilding everything
Define a redesign around one complete user task, separate what must change from what could, and agree the scope with engineering before anything is designed.
Scoping
6 min read